Company Policies


At Think You Know we respect your privacy and are committed to protecting your personal information. This notice describes our privacy policy. By visiting, you are accepting the practices described in this privacy notice. We will not rent or sell your name, address, email address, credit card or personal information to any third party. However, we must co-operate fully should a situation arise where we are required by law or legal process to provide information about a customer.


Information Collection and Cookies

A new law on cookies demands that you, as a website user, are given the opportunity to understand how cookies are used on our websites and consent to cookies being stored on your computer (laptop/mobile/tablet)

What are cookies? A cookie is a small text file, typically of letters and numbers, downloaded to your computer when you access websites. Typically, they contain the following information: a site name and unique user ID, the duration of the cookie's abilities and effects, and a random number. As a rule, cookies cannot be used to reveal your identity or personally identifying information. When you visit a website that uses cookies for the first time, a cookie is downloaded onto your computer. The next time you visit that website, your computer checks to see if it has a cookie that is relevant and sends the information contained in that cookie back to the website. The website then notes that you have been there before, and in some cases, tailors what pops up on screen to take account of that fact. They also might record how long you spend on each page on a site, what links you click, even your preferences for page layouts and colour schemes. Generally, the role of cookies is beneficial, making your interaction with frequently-visited sites smoother with no extra effort on your part. Without cookies, online shopping would be much harder. Without cookies, some websites will become less interactive with the cookie option turned off. Most common cookies

Session cookies: These cookies expire when you close your web browser (Internet Explorer, Firefox, Safari, Google Chrome). These cookies are used for various reasons, for example, remembering what you have put in your shopping basket as you browse a website. They can also be used for security to access your Internet banking or email.

Persistent cookies: These cookies are still stored on your computer after you have closed your web browser which allows your preferences on websites to be remembered. These cookies are used for a variety of purposes, for example, remembering your preferences on a website (your language choice or your user name on a particular website).

First and Third Party cookies: This refers to the website placing the cookie. First party cookies are cookies set by the website you are visiting. Third party cookies are set by another website; the website you are visiting may have advertising on the page and this other website will be able to set a cookie on your computer. Third party cookies on the main web browsers allow third party cookies by default. Changing the settings on your browsers can prevent this.

Exceptions: There are some exemptions to the above where it is essential for a website to store information on your computer, for example, to provide a service to you that you have requested.

Our use of cookies: We use cookies to improve your experience on our websites and for functionality purposes, for example, if you choose to buy any of our products and services, you must consent to us placing a cookie on your computer; We also use cookies to understand your usage of our website; and We have partners who have referred clients and in using cookies, we track referred sales so we can compensate our partners accordingly. Further information can be found at and

Information We Need

When you order, we need to know your name, email address, shipping address, billing address and credit card number with expiry date. This allows us to process and fulfill your order and to notify you of your order status.

Our policy is intended to provide you with the safest and most secure shopping experience possible. Since the law, offerings and technologies change, we reserve the right to change, modify, add or remove portions of our privacy policy at any time without prior notice. If you have further questions, please feel free to email us at us at


Think You Know offers a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund on the amount you paid for the item (including tax, but excluding shipping expense). It is not acceptable to return a calendar with the shrink-wrap removed. Please note that we need the following before we can process a refund:

The returned calendar
The packing slip
A letter explaining the reason for return

Damaged Calendars

We take special care to ensure that calendars leave our fulfillment center in perfect condition. However, if you receive a calendar that is damaged, we will be happy to replace it at our expense. You will not be charged any additional shipping or handling fees for replacement calendars. Please contact us, with your full order details, at

Instructions for Returns

1) With the returned calendar(s), enclose the packing slip. Tape the box securely using heavy-duty packing tape.

2) Send your return via an insured carrier, such as Royal Mail Recorded Delivery. We cannot be responsible for lost returns.

3) Send returns to:

Think You Know
FAO Returns
1 Ashfield
School Road
AB51 0RZ

4) Please allow 4 weeks for returns to be processed.

5) If you do not receive credit for your return within the appropriate time frame, please trace your return shipment using the tracking number provided by the insured carrier you chose. If the tracking information indicates that Think You Know has received the package, please notify a customer service representative on 01467 633125 between the hours of 0900 and 1700 Monday to Friday excluding public holidays.

This will not affect your statutory rights.


We want your Think You Know shopping experience to be safe and secure and therefore we use Payment Sense, a secure global method of payment.

Payment Forms

We aim to provide you with the safest and most secure shopping experience possible. Since the law, offerings and technologies change, we reserve the right to change, modify, add or remove portions of our security notice at any time without prior notice. If you have further questions, please feel free to email us at:

image004Think You Know, Enterprise Business Centre, Admiral Court, Poynernook Road, Aberdeen, AB11 5QX, Tel: 01224 289-757, Fax: 01224 584-488, Email:
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